Vendor category
Customer Support vendors
Customer support platforms (helpdesk, live chat, and ticketing tools) have access to support conversations that frequently contain PII, account credentials, and business-sensitive information shared by customers during troubleshooting.
Risk profile for this category
High PII exposure in conversation content. Support staff at the vendor may have access to your customers' data. Require SOC 2 Type II, staff background check policies, and clear data access controls.
Sample vendors in this category
Zendesk
zendesk.com
SOC 2 Type II, ISO 27001. 50+ subprocessors.
View profile →Intercom
intercom.com
SOC 2 Type II, GDPR DPA.
View profile →Freshdesk
freshdesk.com
SOC 2 Type II, ISO 27001.
View profile →This is a sample of vendors in this category. Search the full TrustVendor graph for comprehensive coverage including posture scores, certifications, and subprocessor counts.
Search all Customer Support vendors →Common questions
Can support platform vendors read my customer conversations?
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