GRC platform
TrustVendor + ServiceNow GRC
ServiceNow GRC is the dominant GRC platform in large enterprises. TrustVendor's Vendor Pulse API integrates with ServiceNow's Third Party Risk Management application to provide continuously refreshed vendor evidence.
How data flows
A MID Server-compatible connector pulls vendor risk data from TrustVendor's API into ServiceNow's vendor records, control evidence, and risk register.
How to set up
- 1 Deploy the TrustVendor connector for ServiceNow from the ServiceNow store (or via manual import for enterprise deployments).
- 2 Configure API credentials in ServiceNow's Integration Hub.
- 3 Map TrustVendor vendor profiles to your ServiceNow third-party records.
- 4 Configure scheduled data pulls and event-driven risk score updates.
Common questions
Does TrustVendor support ServiceNow's Vendor Risk Management (VRM) module specifically?
Yes. The connector is designed for the VRM application but also works with GRC: Vendor Risk module depending on your ServiceNow license.
How does the TrustVendor connector interact with a ServiceNow MID Server?
The connector is a standard Integration Hub spoke that runs outbound HTTPS calls from your ServiceNow instance to TrustVendor's API — it does not require MID Server for cloud-hosted ServiceNow. On-premise or restricted-network instances that route external API calls through a MID Server work without additional configuration because TrustVendor's Vendor Pulse API uses standard HTTPS on port 443.
How do TrustVendor risk scores map into ServiceNow's inherent and residual risk fields?
TrustVendor provides a posture score (technical controls) and an assurance score (documentation depth) as separate numeric values. The connector maps posture to inherent risk and the computed residual risk score — which incorporates your relationship's data classes, criticality, and integration scope — to ServiceNow's residual risk field. The mapping is editable in the spoke configuration for teams that use a custom scoring methodology.
Can TrustVendor signals trigger ServiceNow risk register updates automatically?
Yes. The connector subscribes to TrustVendor webhooks and translates signal.raised events into ServiceNow GRC risk record updates. A critical signal, such as a breach notification for a vendor processing cardholder data, sets the vendor's risk tier to elevated and creates a risk assessment task — all without a human initiating the workflow.
How frequently does the connector pull updated vendor data into ServiceNow?
The connector runs a scheduled pull every 24 hours for score and certification data, which covers the daily batch sync from TrustVendor's scoring pipeline. Material events — signal.raised, subprocessor.changed, score.changed with a delta above a configured threshold — arrive in near real-time via webhook, typically within 30 seconds of TrustVendor detecting the change.